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Terms & Conditions

Please read these terms and conditions carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions. Coast Road Furniture reserves the right to change these terms and conditions without notice with changes taking affect immediately.

 

Placing your order

Payment for goods will be taken in full at the time of order; we do not take deposits or reservations on any of our products. You will receive an order acknowledgement from us as soon as we have received your order. Once payment has been authorised we will arrange for the delivery of goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the derails of how your goods will be delivered to you.

We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. It is recommended that you retain all e-mails relating to your order and contract. Coast Road Furniture will also file the details of this contract and can provide them to you on request.

We have taken great care to provide you with as much product information as possible, the measurements have been provided to us by the manufacturers, if the measurements of a piece of furniture are crucial to your order, please contact us and we will endeavour to get the exact measurements you require. Photographs are for illustrative purposes and it should be noted that colour of the product may vary from the picture, due to flash photography and the different properties on computer monitors.

 

Cancelling your order

In accordance to regulations you are allowed to cancel your order. 

 

Delivery

Delivery times of the goods are based on the approximate time it will take for the items to arrive at our warehouse, we then endeavour to deliver your order within 7-10 days. The delivery must always be received and signed for by an adult. If we attempt to deliver as arranged, but there is no-one present to take the delivery we will charge a failed delivery fee to recover some of our costs. We will not be liable for any direct or indirect costs arising from a failure or delay in delivering your order which is caused by any event or circumstance that is beyond our reasonable control. Please see our delivery page for more delivery information.

 

Returns & Refunds

The Consumer Protection (Distance Selling) Regulations 2000 gives you the right to cancel an order purchased from our website or via the telephone with our internet Sales Department. Your cancellation rights begin once the order has been placed and ends 7 working days following the day of receipt. Once we have received your notice to cancel you will receive a full refund of the order including initial delivery costs (if applicable) as soon as possible.

If possible return the goods with the original packaging.

Return of goods

 In the event that the goods are either damaged on arrival, faulty or incorrect, which requires the goods to be returned. Coast Road Furniture will arrange for the collection of the goods, where upon the buyer can either cancel the order, or request a replacement item.

All returns carriage costs will be borne by you the sender, unless deemed that the product was either damaged on arrival, faulty or incorrect. Coast Road Furniture offer a collection of goods for a fee of £69.00. The consumer however is not obliged to use this service, and can arrange their own return of goods.

Certain products that are made to measure may not be returned. Regulation 13 of the Distance Selling Regulations states that goods' made to the consumer's own specifications are excluded from the cancellation rights. This does not affect the consumer’s rights to redress under the Sale of Goods Act if the goods do not conform to the contract. Please refer to term 9.1 in the event the goods are; damaged on arrival, faulty or the order is incorrect.

 

Aftersales care

All our furniture comes with a 12 month manufacturers guarantee against defects. Our mattresses come with a 5 year manufacturers guarantee. Our furniture is manufactured from a wide range of products to give you the most choice in style and finishes. Our wood furniture may be constructed from solid wood or a mix of solid wood and real wood veneers. Our wood veneers are very thin layers of real wood, laminated on to wood particle board, this is done to provide stability in areas where a solid panel of wood would shrink, split or warp with variances in humidity and temperature.

We use a variety of solid natural woods in our furniture products. When purchasing a piece of furniture it is important to remember that wood is a natural product. The most obvious characteristic of wood is the grain pattern; some species in particular oak can have visible white markings within the grain known as medullary rays. Colour, grain and tone variation within a single piece of furniture or between two pieces of the same range is not uncommon, as different parts of the wood will absorb more stain or oil than others. This is not a fault, but a natural characteristic of wood. It is also natural for the wood to mellow and mature with age. Wax and oil finished wood will often show small cracks or splits in the grain as the wood acclimatises, this is normal and should not affect the quality of your furniture.

Our furniture is finished in lacquer, oil, wax or paint, none of which provide any heat protection. Lacquered furniture is easily cared for with regular dusting and removing any marks with a clean damp cloth. Oil and wax finishes will require more care, and may sometimes need reapplication of the finish. Spillages should be cleared up quickly from all furniture. It is also important to protect your wood furniture from excessive heat and moisture as this can cause movement resulting in splitting or warping. When moving your furniture it is important to lift and not to drag it as dragging can cause joints to become unstable.

 

Security

All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.

As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed. Your CV2 number is not retained by our Secure Payment Provider (SSP).